We provide our products with the best quality!

We do not offer returns, refunds or exchanges unless the item has been received damaged or defective. Please inspect your order upon reception and contact us within 72 hours of receipt if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and resolve it.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchange is not offered at this time.

Cancelling an Order

If you would like to cancel or change an order that you've just placed, please email us at cs@thekatbeauty.ca with your full name, phone number and order number as soon as possible. We will try to accommodate your request. However, orders for items that have already been shipped cannot
be cancelled.

Contact us at cs@thekatbeauty.ca for any questions or concerns.